Carrier Safety Internet Services Survey

In order to improve service to our customers, we ask that you take a moment to complete the following survey.

Information collected will be used to improve our service and product offerings. All responses will be anonymous. Thanks, in advance, for your time.

1. Select the one that best describes you

2. Your jurisdiction?

3. How many times have you in the last year or, for each year in the future, will you be ordering each of the following information products?

Commercial Vehicle Operator Summary (Public Abstract)

Commercial Vehicle Operator Record Driver Abstract

Safety Rating Enquiry

List of Excellent Carriers

List of Unsatisfactory Carriers

Carrier CVOR Number Search

4. Have you ever ordered any of the information products from the following channels? (Please check all that apply)

Over-the-Counter (Private Issuing Office)

Mail-in

Internet

5. How would you rate our carrier products web pages in each of the following categories?

Suitability of Current Product Offerings

Ease of Use

Appearance

Usefulness or Relevance of Information to You

Organization of Information and Services

Help Functions

Customer Service

6. As a future product offering, would you subscribe to a paid service which sends you periodic abstract updates?

Please select Yes
No

7. As a future product offering, would you subscribe to a paid service which automatically notifies you of an event (accident, conviction, or inspection) on a specified carrier?

Please select Yes
No

8. As a future product offering, would you subscribe to a paid service which automatically notifies you of an event (accident, conviction, or inspection) on a specified driver?

Please select Yes
No

9. What other products would you like to see? (up to 250 characters)

10. What should we do to improve our service? (up to 250 characters)